The Publicist asks for the review at exactly the right moment, makes it effortless to leave, and responds to every one — turning finished jobs into the reputation that wins your next customer.
“Brilliant — spotless, on time, would 100% recommend.”
Sarah B · Google
Reputation
From £99/mo
One agent · billed monthly
Replaces forgotten review requests and unanswered feedback
Runs on your own Neural Vault — built and scoped on a discovery call.
AI review management is an agent that runs the reputation loop for you: it asks every happy customer for a review at the moment they're most likely to leave one, makes leaving it a single tap, and drafts a reply to every review that comes in — good or bad.
Reviews are the highest-leverage marketing a local business has, and almost nobody works them systematically. The gap isn't willingness; it's timing. Ask at the wrong moment and you get nothing. Ask the hour the job lands and you get five stars.
It knows the moment the work is done.
A friendly, one-tap request while they're delighted.
More reviews, a higher rating, more clicks.
Every review answered — good and bad — fast.
The Publicist is £99 per month, billed monthly, plus a one-off onboarding scoped on a discovery call.
Think of it against your next customer, not your last. For most local businesses the gap between a 4.4 and a 4.8 rating is the difference between being called and being scrolled past — and that compounds every month you're above your competitors.
Google first, because that's where it moves the needle for local search and for the AI answers that now sit above it — plus wherever else your customers actually look for your trade.
Fast, which is the whole game. It flags it to you immediately and drafts a calm, non-defensive response so a negative doesn't sit there festering for a week collecting sympathy.
You approve the reply before it posts. The agent removes the delay and the emotional temperature; the judgement stays yours.
Asking every customer for an honest review is fine and encouraged — that's just good practice done consistently. What isn't fine is incentivising, filtering out unhappy customers, or writing reviews yourself, and the agent does none of those.
One practical note we give every client: never put a link in the review text itself — Google's moderation strips those reviews automatically.
Google first — where it moves the needle for local search — plus wherever your customers look.
It drafts a fast, calm response and flags it to you, so a negative never festers.
No — asking every customer for an honest review is good practice. Incentivising or filtering out unhappy customers isn't, and we don't do it.
Yes by default, especially on anything negative. You can let routine five-star thank-yous go automatically.
Seven working days from sign-off in most cases.
Book a demo. We'll show you The Publicist running on a business like yours — and tell you straight whether it pays for itself.
Book a Demo